Store Policies

1 Year Used Guitar Warranty

One of the disadvantages of buying used gear is the lack of factory warranty. We have now removed that problem buy offering (at no additional charge) a 1 year in-store fix-or-replace warranty against manufacturers defects on all used and factory second guitars and other instruments we sell.​

Free Guitar Drawing

There is always a free drawing going on at The Pickers Exchange. Every 3 months we have a drawing for a free guitar in our store! Multiple entries are encouraged! Every time you visit our store, just fill out an entry form and place it in the drawing box for an other chance to win. This together with our 6 Picks Rewards Program is just another way we like to say 'thank you' to you for making The Picker's Exchange your choice for your music needs.

Lay Away Policy

We offer an easy layaway plan for items costing $100 and up. Just put 15% down and take up to 90 days to pay off the balance of your purchase with NO INTEREST! The remaining balance will be broken into 3 equal payments due 30, 60, and 90 days from the purchase date. Additional payment may be made at any time and may offset the scheduled payments. And of course the entire amount may be paid off any time before the 90 days.

Privacy Policy

​The Pickers Exchange does not sell, trade, or make available to any one in any way our customers' personal information, email address, etc. Any thing you tell us stays with us only.

6 Picks Rewards Program

Now there's another great reason to do your music gear shopping at The Picker's Exchange! Every time you make a purchase, we enter your amount spent on your Six Picks Rewards card. Once you've made six purchases at the store you will receive a gift certificate good for 10% of your total amount spent. This certificate spends like cash and is our way of saying thank you for your business!

​Rent to Own Policy

We rent guitars! The fee will vary depending upon the guitar rented, and some pieces are not available to rent. But if you are needing to rent one for a performance, or maybe you just want to try it before you buy, The Picker's Exchange has it covered. Also! A portion of the rental fee can be applied to purchasing the guitar if you so choose. See the store for more details on our rent-to-own program.

Special Orders Policy

Though we specialize in guitars and other stringed instruments, we can special order every thing from drums to keyboards to PA systems to band instruments. If there is anything you need let us know and we will special order it. A 50% non refundable deposit is required and the balance due on delivery.

Returns Policy

Returned items may be exchanged or swapped for store credit within 48 hours of the time of purchase. We reserve the right to refuse to refund/exchange excessive or habitual returns.

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